Travel Agents training

Ptarmigan is pleased to advise our travel agent customers that we will shortly be offering the new CORAC course (which replaces the old QSC course).

The CORAC is a one-day course and it covers all the product knowledge you need about tickets, train times, fares, reservations and UK rail geography, plus a few tips on up-selling techniques:

• UK rail geography
• Routeings
• The London Underground network
• Train Operating Companies' products
• Preparation of itineraries for simple journeys and journeys requiring one or more changes, taking into account major interchange stations and train operator routeings
• Rail Planner introduction
• Airport Links
• Cross-London Underground Connections
• On board catering facilities
• The RailLinks Manual
• Quotation of rail fares, including advance purchase discounted fares and child fares
• Railcards
• Seat reservations
• Sleeper reservations
• Ticketing
• Avantix (national fares CD ROM) introduction

Courses are available at our nationwide training centres - or we are happy to deliver the course at your premises.

To make a booking, or for more information, please call 01738 493962.