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Quality Assessment and Monitoring
Ptarmigan can deliver
a range of confidential service level feedback processes tailored
to your requirements. We will provide detailed measurement
and analysis enabling you to direct your frontline teams more
effectively.
Our services include:
- Mystery shopping
- Service monitoring
and performance audits
- Development of service
specifications
- Customer service analysis
- Test purchasing to
ensure staff integrity
These can form part of
an ongoing company-wide monitoring process or provide short
term monitoring of specific teams or services and will quickly
identify shortcomings. We can advise you on the
best form of remedial action.
Our services can also
be used to benchmark any new initiatives your company may
be considering.
Customer Relationship
Management
Managing and understanding
your customers is the key to providing excellent customer
service. We can provide comprehensive customer relationship
management solutions including:
- Season ticket and
Railcard holder database
- Loyalty scheme management
- Survey analysis
- Complaint handling
We can also provide simulations
for staff training and scenario testing.
Call
us now on 020 8878 6313 or 01738 493962
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