Welcome to Ptarmigan Transport
Ptarmigan Transport Solutions is the UK's only specialist commercial training provider for the rail and bus industries. We have over 15 years' management experience gained with leading British transport operators and provide cost-effective training solutions nationwide.
Ptarmigan offers high quality training and assessment programmes across the transport sector. We offer the simplest route to a well-trained, competent workforce from new recruits to senior executives.
Our specialist trainers continuously update their skills, so that our programmes always meet the highest quality industry standards. In addition to offering a wide range of open courses, we also develop and deliver tailored programmes that combine best working practices, legislative requirements and your own procedures.
Ptarmigan trainers hold the latest technical and training qualifications.
We also provide mystery shopping, market research and commercial support services to the UK transport industry, including telephone helplines for customers and staff, ticket fulfilment, 24-hour Control room facilities and temporary staffing solutions.
We offer commercial training of the highest quality, including:
- ticket machine training using;
- Fujitsu Star
- Cubic FasTis
- Shere SMART
- Tribute v10
- TVM operation and troubleshooting
- gateline and barrier operation and licensing
- Successful Presentation of Evidence (SPOE)
- Penalty Fares and revenue protection
- Police and Criminal Evidence Act (PACE)
- conflict avoidance
- corporate induction
- customer service excellence
- disability awareness and etiquette
- UK rail geography
We also offer operational training including:
- Personal Track Safety (2 days)
- PTS recertification (1 day)
- Platform rules (6 days)
- Guards rules (17 days)
Ptarmigan offers a full training service against the Network Rail Occupational Standards that support the Track Training Framework.
We have training facilities in Perth and London and can arrange suitable training venues across the UK and Ireland.
Call us now on 020 8878 6313 or 01738 493962 to find out how we could help you.